Outsourcing technical help-desk is no further looked like a temporary cost-cutting option, in fact, now the focus is shifting to long-term competitive gain. By providing effective online support services, PGBS drastically reduces costs of operation while driving for new revenues, improving process efficiency and optimizing the use of resources. With our outsourcing technical support services in India, you have the flexibility to concentrate on your core businesses.
PGBS in India upgrades and provides your customers with comprehensive technical solutions while keeping pace with the advanced technology without compromising on the work quality. We pay attention to the customer care post-sale service and also ensure that our hired resources are highly skilled, experienced, and certified to provide the required technical support. We work 24x7x365 to offer accurate solutions regarding all your queries. In addition to this, we also provide the daily status report from day one which helps organizations to stay ahead in the competitive industry, thus being the most reliable outsourcing partner in India.
Technical support customer services
Our technical helpdesk service provisions
At PGBS, you get complete and comprehensive technical support services, all-time round the clock. Regardless of the business segments, we excel in offering matchless class of online technical support. Whatever technical helpdesk needs you to have, we can cater to your requirements excellently with our efficient services and strict processes.
After-sales support
- Troubleshooting as well as problem-solving
- Assistance for installation
- Assistance for warranty
- Application support
- Support for desktop
- Return authorization
- Phone support
Managed technical support
- Assistance for network
- Remote network and server services
- Assistance for remote infrastructure.
- Remote computer dial-in assistance
Enterprise technical support
- Resolving issues
- Support for application
- Management of knowledge
- Support for reporting and decision
- Support for software
- Web based issue tracking
We provide tech support solutions across various levels including
- Application-based queries
- Product-related queries
- Software troubleshooting
- Website support
- Remote monitoring and management
Outsource technical support services to PGBS and enjoy underlying benefits
We are available 24/7 and are backed by qualified professional engineers having an immense technical knowledge and extensive experience in dealing with the most intricate of customer queries. Each executive with us has successfully passed strict selection processes and hence is highly capable. The tech support agent is subjected to the minimum a month of the training program for developing his customer service skills and refining the technical knowledge he possesses. During the training process, he is acquainted with client requirements, features of products, business rules escalation processes, reporting systems and everything involved.
- Our services are completely cost-effective; we charge reasonably
- People with us are trained and experienced in their respective technical support field.
- Our helpdesks stay active 24/7, throughout day and night.
- Our call center quality is top-notch, in every facet.
- We have streamlined business procedures in place.
- You save a lot of effort, resources and time.
Industries we support include
- Telecommunication
- Automotive
- eCommerce & Retail
- Travel
- Finance
- Education
- Real Estate
- Utilities
- Healthcare and more.
- Telecommunication
- Automotive
- eCommerce & Retail
- Travel
- Finance
- Education
- Real Estate
- Utilities
- Healthcare and more.
Client Testimonials
Very efficient and knowledgeable staff. Enjoying working with you guys. I feel happy with the way you address my customers’ technical queries
Exceptional technical support service provided by the PGBS team. My customers are highly satisfied with the level of technical support they receive. Good job, team.