Norwegian Speaking Call Center Services

Inbound and Outbound Call Center Solution

We provide a complete call center solution to businesses, from inbound calls to outbound calls, from pacing your calls to bringing growth to your business. We use multiple telephony operators to maintain the call speed and eradicate downtime faced by businesses.

Telephone Surveys (CATI)

When a business sells any product or provides any service, it is essential to have a survey around it to understand customers’ point of view. We provide Computer Assisted Telephone Interviewing (CATI) that helps better understand both the market and the needs of our customers.

Live Chat Services

In the world of online ways of approaching the customers, websites, and other channels, live chat support is a must, and every brand or business should have this mode of human interaction to generate the trust of both existing and new customers by resolving their queries then and there whenever they visit your platform and are in need of immediate help.

By relying on our live chat services, we can provide you with an experienced team, round-the-clock service, and regular monitoring of the progress, in short a complete attention to the customers’ requirements.

Email Support Services

We provide email support services for both technical and non-technical products and services. Outsourcing email support to PGBS can help you manage customer queries via emails in no time.

After Hours Answering

When we say we provide after-hours answering services, we operate outside of your usual business hours. This can help you match various world time zones, and your business is in the moving stage even when you are not working.

Helpdesk Support

Assisting with 24/7 help desk support to your customers that too in their native language can eradicate the communication barriers and make the business process smooth on both ends.

Call Recording

We record all business and customer calls to analyze and understand the nature of the prospects and the most common queries they come up with. This helps us in improving our approach in dealing with them.

Aligned Call Allocation

We work on the basis of smart call routing that makes the call allocation smooth and eradicates the waiting time and queueing of the calls from the customers that ultimately leads to a flawless customer call experience.

Interactive Voice Response System (IVR)

We use the IVR system to keep the customers engaged while we allocate their calls to the concerned department to get addressed. This is the best and most advanced way to keep things smooth.

In Call Transfer

This is a process using which we can transfer the customer’s call to the above department in the hierarchy to give the customer utmost satisfaction and provide them a complete and end to end solution.