eCommerce call center services

eCommerce contact center services

We will help you to stay tuned with your customers. Our track record speaks of our commitment and expertise in the profession. Serving global companies, we can help you maintain a good relationship with your customers. With us, you will enjoy a cost-effective solution to maintain optimum satisfaction levels of your clients.

You have the liberty of enjoying our robust infrastructure, talented pool of customer care executives and multi-channel system throughout the year, even at odd hours. We provide voice support through both inbound and outbound processes. You can also opt for email management services, customer support through SMS or text, live chat over the internet, and self-service (IVR). This includes technically erudite features like voice logger, auto-call distributor, dialler, reporting engine and so on. In a nutshell, PGBS through its professional eCommerce call center outsourcing support services aims to eliminate all sorts of communication gaps between you and your clients through technical support and skilled human resources.

What do we do?

You can opt for a vast array of services, including

• Sales support
• Real-time support
• Guidance for sales
• Order taking for catalogs
• Phone answering support
• Billing customer support
• Loyalty program management
• Collections
• Inquiry for order fulfillment and much more.

Companies often need post-sale guidance for product usage, and you can outsource these services to PGBS for steadfast solutions. If you need a reliable team of specialists for overflow answering, we have the right resources and technology at your disposal to avail exceptional phone support for eCommerce. You can also entrust responsibilities like notifying the company about orders, product recalls and product returns and get rid of all these complicated hassles.

Complaint management is another aspect eCommerce and retail companies need to focus on. We speak to your customers with care and responsibility, sorting out their issues, and nurture a healthy relationship. It is very essential to the improvement of the brand image of your company. You can build up your own identity through sincere customer care support. Ecommerce brands with great customer service always gain a bigger piece of the pie.

Apart from this, you may need to order inquiry services. We keep in touch with all the essential departments to keep you updated with the developments. At times, companies need a dynamic voice for brand advocacy. You can outsource these services as well to PGBS. We perform a wide range of functions and have proven expertise in all these domains.

What sets us apart from the rest?

PGBS is driven by the eagerness to keep itself updated to the latest evolving technologies. This enables us to deliver the best call center quality in terms of efficiency and cost-effectiveness to our clients. We monitor the call quality regularly and do the needful to gratify your customers. With a price-structure compatible with large companies as well as start-ups, you will never drain out of your resources when you count on us. Our infrastructure is of international standards, with multi-channel support and data security assurance.

Our call center services are scalable, so we can adjust and adapt to the changing trends in the market. At times, your workload increases, particularly during sales seasons and year-ends. It is difficult to manage large customer bases with limited resources at your disposal. You can convey your requirements to us, and we will provide the required support during the prime time of your business.

We incorporate the best technology to save costs. With updated technology, we are effective in reducing time losses as well. When you outsource eCommerce customer service requirements to us, you will enjoy increased productivity, with perfect optimization of your resources and time.

At PGBS, companies can reap the benefits of state-of-the-art multilingual call center support through a single vendor. With increased consistency in your organization, you can do away with the headache of multi-vendor call center support. We will take care of everything with a great level of perfection be it chat support, call support, email support, virtual assistance support, or anything else.

Literally, you can connect to customer bases located in any corner of the world with our support.

Over the years, we have built up our goodwill among several key players in the market. You can reach out to us if you are willing to switch over to a more refined operational infrastructure. We have personalized solutions for every client and would be happy to help you out. Give us a knock whenever you need and experience a world of benefits.