English Speaking Call Center Services

At ProGlobalBusinessSolutions, we offer professional and affordable English-speaking call center services, along with other languages. Since the English language is spoken all over the world, PGBS can help you build bonds in any number of countries with English-speaking customers, no matter where you are located.

An English-speaking call center can really help you build a strong base with English-speaking people in any market in the world. Our multilingual call center staff are trained in multiple different cultures, so they can quickly connect with a global population. They are always ready to assist you, so you can be confident about putting your customer care in our hands.

Our English speaking call center services

As a full-fledged multilingual call center, we always strive to serve your customers in different ways; in the language they are most comfortable with. PGBS multilingual customer support agents are some of the best in the business with extensive experience. Our call center staff are regularly put through workshops and training sessions as we are committed to staying updated with the latest trends, etiquette, and best practices.

When you opt for our multilingual call center, you can expect to get these customer support services:

Inbound call support

PGBS agents are skilled at handling incoming calls from your English-speaking customers They’re well-versed in the language and are fully capable of handling questions and complaints, taking orders, making reservations, gathering information, etc. 

Outbound customer support

Our call center staff are also skilled at providing outgoing call services, making us the complete package. On your behalf, they can make sales calls, generate leads, conduct surveys, schedule appointments, etc., to grow your customer base. Our call center staff are more than capable of connecting with the English-speaking population to produce leads and convert them, promote your products/services, collect feedback, and so on. 

Live chat support

If you have live chat support on your company website and need someone to answer incoming chats from customers, we’ve got agents who can handle this for you. Chat support lets you give your customers immediate attention if they don’t want to stay on lengthy calls with customer support. All our chat support staff are trained to interact with customers and deal with their queries, orders, complaints, etc. They’re completely capable of handling live conversations with your customers and promptly solving their issues for better satisfaction. 

24/7 helpdesk

If you run a 24-hour business or offer 24-hour customer support, we’ve got the agents to help you out. PGBS call agents are on standby 24/7 and are trained with proper phone etiquette to attend incoming calls at any time of the day. They’re very skilled at putting agitated callers at ease and handling anyphone answering task. Whether it’s a holiday or the odd hours, we always have agents ready to take your customers’ calls. 

CATI market research

Understanding the market is a very essential part of running a business, especially when you are about to introduce a new product/service. With PGBS’s CATI research services, you’ll get the customer information needed to kick off any new project. Our call center agents are skilled at using the computer-assisted telephone interview (or CATI) method of market research. Rely on our agents for a well-rounded insight into customers’ needs and the market as a whole. 

Technical support

Get the help of our technical call staff to provide your customers with the technical support they need to deal with their purchased electronic gadgets. Our technical support staffs are proficient enough to understand your customers’ problems and guide them to the solution. Also, our support team is available (24/7 service), so your customers can get connected with someone at any time of the day.

Advantages of choosing our English call center services

• Our call center services are available 24/7
• We use multiple different channels of communication to support your customers
• We’ll help you increase your customer satisfaction levels
• Our services are priced competitively and affordably
• We’ll assign exclusive call center agents to handle your customer support needs
• Access to the latest call support tools and techniques