Vietnamese Speaking Call Center Services

ProGlobalBusinessSolutions offers professional and affordable Vietnamese speaking call center services along with other foreign languages. PGBS can help you build bonds of trust with your Vietnamese-speaking customers, no matter where you are located.

Thanks to our Vietnamese call center services, you’ll be able to build a strong base in the Vietnamese market and spread your presence. Our trained multilingual call center agents are steeped in the Vietnamese language and culture, so they can quickly connect with the people. They’re ready to take your business to new heights, so you can confidently entrust your customers to our care.

Our Vietnamese-speaking call center services

The best way for you to know if we’re the right call center service partner for you is to know what we have to offer. As a multilingual call center service provider, we want to make sure that we have agents that can serve your customers in any given language.

PGBS multilingual customer support agents are some of the best in the business. They have extensive experience and regularly go through workshops and training sessions. This is how committed we are to staying updated with the latest trends, etiquette, and best practices.

These are the services that are part of our multilingual customer support: 

Inbound customer support

PGBS agents are always prepared to receive and manage calls incoming from your Vietnamese customers. They’re well-versed in the language and are fully capable of taking orders, handling questions, making reservations, gathering information, etc. 

Outbound customer support

Our call center support staff is also capable of handling outgoing calls as well, making us the complete package. Our call agents will make sales calls, generate leads, conduct surveys, schedule appointments, etc., to grow your base. They’re more than capable of connecting with the Vietnamese population to produce leads and convert leads into customers. 

Live Chat support

If you run a website and want someone to answer queries that come through the live chat option, we’ve got agents who can do that. Chat support is a splendid way for you to give immediate attention to customers. Our professionals are trained to interact with customers on chat support. They’re fully capable of handling live chat conversations and promptly solving issues. 

24/7 Helpdesk

If you’re the kind of business that offers 24-hour services, we have agents online 24/7. PGBS call agents are all trained with proper phone etiquette to attend to calls coming from your customers. They’re skilled at putting callers at ease and handling any phone answering task. Whether it’s a holiday or late hours, someone will be available to answer the calls. 

CATI market research

You need to have a good understanding of a market and the needs before introducing a new product or stepping into a new market. You can get this information only through market research. Our professionals are skilled at using the CATI, or computer-assisted telephone interview method of market research. With their skills, they’ll help you understand both the Vietnamese market and the needs of the customers. 

Technical support

If you’re looking for dedicated technical support providers, then we’ve got just what you need. Our professionals have the technical proficiency to understand the problems and the skills to guide customers to the solution. Also, our support team is always around (24/7 service), so your customers can reach out at any time.

Advantages of choosing PGBS’ Vietnamese call center services

• We’re available 24/7
• We use multiple channels of communication for your customers
• We’ll help you grow with ease in the Vietnamese market
• You’ll see an increase in customer satisfaction
• Our prices are competitive
• You’ll get exclusive call center agents
• Access to the latest call support tools and techniques

Do you want call support services in other languages other than Vietnamese? Our multilingual call center service comes in these other languages also